All prices listed on Boitesarabais.com are in Canadian dollars (CAD), unless otherwise indicated.

Applicable taxes are calculated and added during the checkout process.

Shipping charges, when applicable, are calculated separately before the order is confirmed.

We reserve the right to change our prices at any time, without notice. The price applicable to an order is the price displayed at the time the order is confirmed.

An order is considered received once the checkout process is complete and the required payment has been authorized.

You are responsible for verifying the accuracy of the information provided when placing your order, including:

• the selected products;
• the sizes;
• the colors;
• the quantities;
• the billing address;
• the shipping address;
• the contact information.

An order confirmation is sent to the email address provided at the time of purchase.

Boitesarabais.com reserves the right to refuse or cancel an order in the event of an obvious pricing error, product unavailability, payment issues, suspected fraud, or any other reasonably justified situation.

In the event that a paid order is canceled by Boitesarabais.com, the applicable amounts will be refunded.

We do our best to maintain accurate information regarding the availability of our products.

However, the display of a product on our website does not constitute an absolute guarantee of availability.

If, in exceptional cases, a product becomes unavailable after an order has been confirmed, we will contact you to offer an appropriate solution, such as a replacement product, an extended delivery time, or a refund for the product in question.

Standard products are those sold in the sizes, materials, and colors offered directly on Boitesarabais.com.

The dimensions listed on the website are provided based on the product specifications. Slight variations inherent to the materials and manufacturing process may occur.

The colors displayed on the screen may also vary slightly from the actual color of the product depending on the screen, lighting, and material characteristics.

Customized or made-to-order orders may be subject to special terms and conditions.

This includes, in particular, products featuring:

• custom printing;
• a logo;
• special dimensions;
• a custom color;
• a specific cut;
• or any other modification made specifically for the customer.

Where applicable, a proof, production file, or final approval may be submitted to the customer for approval prior to production.

Approval of the final approval or proof confirms, among other things, acceptance of the content, dimensions, positioning, colors, and other characteristics presented.

It is the customer’s responsibility to carefully review the information before giving approval.

Once production of a personalized product has begun, the order generally cannot be modified or canceled.

Except in the case of a manufacturing defect or an error attributable to Boitesarabais.com, personalized or custom-made products are final sales and are neither exchangeable nor refundable, subject to the rights provided by law.

Payment must be made using one of the methods offered during the ordering process.

The order may be placed on hold or canceled if the payment is not authorized or cannot be verified.

For certain commercial, customized, or high-volume orders, special payment terms may be agreed upon in writing with Boitesarabais.com.

We make every reasonable effort to prepare orders within the stated timeframes.

The preparation times listed on the website are estimates and may vary depending on, among other things, order volume, product availability, holidays, or other circumstances beyond our reasonable control.

Production times for custom orders are communicated separately when applicable.

Orders are shipped to the address provided by the customer at the time of ordering.

Available shipping rates and options are displayed during the checkout process when this feature is available for the destination in question.

Shipping times are estimates based on carrier services and do not constitute a guarantee of delivery on a specific date, unless an expressly guaranteed express service has been agreed upon.

Boitesarabais.com cannot be held liable for delays directly attributable to the carrier or to circumstances reasonably beyond our control.

The customer is responsible for providing a complete and accurate shipping address.

Additional charges resulting from an incorrect address, a refused delivery, or a redelivery attempt may be billed to the customer where permitted by law.

We recommend that you inspect your order upon receipt.

If you find that a product is damaged, defective, incorrect, or that part of your order is missing, please contact us promptly and provide:

• your order number;
• a description of the problem;
• photographs of the product and packaging, when applicable.

This information will allow us to assess the situation and offer you an appropriate solution.

For standard products eligible for return, a request must be submitted to Boitesarabais.com before the merchandise is returned.

No product may be returned without prior authorization.

To be eligible for return, products must generally be:

• unused;
• undamaged;
• unprinted or unpersonalized;
• in their original condition and packaging;
• resalable.

Return shipping costs may be the customer’s responsibility when the return is not due to an error or defect attributable to Boitesarabais.com.

The initial shipping costs may be non-refundable, subject to applicable laws.

Personalized or custom-made products cannot be returned or refunded, except in the case of a manufacturing defect or an error attributable to Boitesarabais.com.

Any return or refund policy applies subject to the mandatory rights granted to consumers by applicable laws.

If your order arrives visibly damaged, we recommend that you keep:

• the shipping box;
• the shipping label;
• the affected products;
• the packaging materials;
• photographs that clearly show the damage.

These items may be necessary to file a claim with the carrier.

Please contact us promptly so that we can review the situation.

Packaging products may exhibit slight, normal variations resulting from manufacturing processes and material properties.

Slight variations in dimensions, color, texture, print placement, cutting, or finish may occur within normal industry tolerances and do not necessarily constitute a defect.

For printed products, the color representation on a screen or digital proof may differ slightly from the result obtained on the final material.

The customer is responsible for ensuring that the dimensions, specifications, and performance of the selected product are suitable for its intended use.

We recommend verifying the required dimensions before ordering a large quantity.

To the extent permitted by law, Boitesarabais.com shall not be liable for any indirect damages or business losses resulting, in particular, from a delay in delivery, a service interruption, or the improper use of a product.

However, no provision of this policy is intended to limit any rights or remedies that cannot be legally excluded or limited.

Boitesarabais.com shall not be held liable for any delay or inability to perform an obligation resulting from an event reasonably beyond its control, including, but not limited to, a natural disaster, fire, major breakdown, transportation disruption, labor dispute, significant supply chain disruption, or government action.

Boitesarabais.com may modify this sales policy to reflect changes in its business, services, or applicable laws.

The version applicable to an order is the one in effect at the time the order is placed.

For any questions regarding an order, a return, or this sales policy, please contact us:

Boitesarabais.com
Québec, Canada
Email: contact@boitesarabais.com