Boitesarabais.com offers shipping within Canada to regions served by the carriers available on our platform.

The availability of shipping services and applicable rates may vary depending on your address, the size of your order, and the services offered
by the carriers.

For destinations that are not directly available at checkout, please contact us so we can check the available shipping options.

Orders for standard products in stock are generally processed within 2 to 5 business days after payment is confirmed.

This timeframe refers to the time required to process your order before it is handed over to the carrier and does not include shipping time.

Orders received on weekends or holidays are processed starting the next business day.

During periods of high volume, additional processing times may apply in exceptional cases.

Printed, personalized, or custom-made products are subject to separate production lead times.

The applicable lead time is communicated to the customer based on the order details.

When proof approval or final approval is required, the production lead time generally begins after receipt of the final approval and the materials needed for production.

The carrier’s delivery time must then be added to the production lead time.

Shipping costs are calculated based on several factors, including:

• the shipping address;
• the dimensions and weight of the shipment;
• the number of packages;
• the selected shipping service;
• the rates in effect at the time of order.

The available options and rates are displayed at checkout when the service is available for your destination.

Boitesarabais.com uses Machool to manage and streamline its shipments.

In particular, Machool allows us to view available shipping services, prepare shipping labels, and provide the necessary information to the selected carriers.

The carrier used may vary depending on the destination, the selected service, and the options available at the time of shipment.

The delivery times displayed or communicated at the time of order are estimates based on information provided by the carriers.

They begin when the carrier picks up the order, not when the order is placed on our website.

Delivery times may vary depending on, among other things:

• the destination;
• the carrier;
• weather conditions;
• peak periods;
• holidays;
• interruptions or disruptions in the transportation network;
• circumstances beyond our reasonable control.

Unless an expressly guaranteed express service has been agreed upon, a delivery estimate does not constitute a guarantee of delivery on a specific date.

When a tracking number is available, it will be sent by email once the order has been processed or prepared for shipment.

Please note that it may take some time for the tracking information to be updated in the carrier’s system.

The customer is responsible for providing a complete and accurate shipping address at the time of ordering.

We recommend that you carefully verify:

• the house number;
• the street name;
• the unit or suite number;
• the city;
• the province;
• the postal code;
• the phone number.

Boitesarabais.com cannot guarantee that an address can be changed after the order has been shipped.

Additional charges resulting from an incorrect or incomplete address, an address correction, a redelivery attempt, or a return to the sender may be billed to the customer where permitted by law.

Once the order has been handed over to the carrier, shipping is handled by an independent service provider.

In rare cases, delays may occur after shipment.

Boitesarabais.com will make reasonable efforts to assist the customer when a delivery issue arises, but cannot be held liable for a delay
directly attributable to the carrier or to circumstances reasonably beyond our control.

This provision does not limit the customer’s rights under applicable laws.

We place great importance on ensuring your products arrive in good condition.

If your order is damaged during shipping, please contact us within 48 hours of delivery, if possible.

To facilitate the processing of your request, please retain and provide us with:

• your order number;
• photos of the package you received;
• photos of the outer packaging;
• photos of the shipping label;
• photos of the damaged products;
• a description of the damage.

Please keep the product and its packaging until we confirm that they can be discarded, as they may be needed to file a claim with the carrier.

After reviewing the situation, we will inform you of the available options in accordance with the circumstances and applicable laws.

If your order tracking shows a significant issue or if your package appears to have been lost in transit, please contact us.

We will take the necessary steps with Machool or the carrier to verify the status of the shipment.

An investigation by the carrier may be necessary before a package can officially be considered lost.

Once the investigation is complete, we will determine the appropriate solution based on the circumstances and applicable rights.

When a carrier indicates that an order has been delivered but you cannot find it, we recommend that you first check:

• the building’s entrance and various doors;
• the reception area or loading dock, if applicable;
• with other occupants of the building;
• with a neighbor, if relevant;
• the delivery information and photographs available in the carrier’s tracking system.

If the package remains missing, please contact us promptly so that we can explore the options for filing a claim or initiating an investigation with the carrier.

If a delivery is refused or cannot be completed due to incorrect information provided at the time of order, the package may be returned to us.

The costs of return shipping, address correction, or reshipment may be the customer’s responsibility when the problem is not the result of an error by Boitesarabais.com and when permitted by law.

Due to the nature of our products, some orders may be bulky.

Large orders may require multiple packages or, in some cases, a shipping service other than standard parcel delivery.

For certain commercial or high-volume orders, Boitesarabais.com may contact the customer to confirm the delivery arrangements.

When the pickup option is available and selected at the time of ordering, the customer must wait for confirmation that their order is ready before going to the pickup location.

Information regarding the pickup location and hours will be provided with the order confirmation or availability notice.

Boitesarabais.com cannot be held liable for any delay or inability to deliver resulting from events reasonably beyond its control, including severe weather conditions, natural disasters, fires, labor disputes, transportation network disruptions, major breakdowns, or government measures.

For any questions regarding the shipping or delivery of your order, please contact us:

Boitesarabais.com
Québec, Canada
Email: contact@boitesarabais.com

To help us assist you promptly, please include your order number in your message.